TUI Flight Delay Compensation
Use the airline that actually operated the flight, not the one you booked with.
Likely eligible
Statutory payout per passenger
£220
Total for 2 passengers
£440
Your saving vs a claims company
If you used a 35% + VAT claims company, they would take £185.
With our free direct claim letter, you keep the entire £440.
100% payout · £0 commission
- • Departs from a UK airport, so UK261 applies to any airline.
Estimate based on statutory UK261/EU261 rules. Not legal advice.
Free claim letter generator
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[Your full name]
[Your address]
[Your email]
18 October 2026
TUI – Customer Relations / Claims Department
Re: Statutory compensation claim – Flight [flight number] on [date of flight]
Booking reference: [booking reference]
Dear Sir or Madam,
I am writing to claim compensation under Regulation (EC) No 261/2004 as retained in UK law and amended by the Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019 ("UK261") in respect of flight [flight number] from London (LGW) to Palma (PMI) on [date of flight], operated by TUI.
The flight was delayed, arriving at the final destination more than 4 hours late (measured from when the aircraft doors opened).
The great-circle distance of this route is approximately 1,310 km. Under Article 7 of UK261, the compensation due is £220 per passenger. The claim is made on behalf of the following 2 passenger(s):
1. [Passenger name 1]
Total compensation claimed: £440
In line with the judgments of the Court of Justice of the EU in Sturgeon (C-402/07) and Nelson (C-581/10), and the Court of Appeal in Huzar v Jet2.com [2014] EWCA Civ 791, technical problems arising in the normal operation of an airline are not extraordinary circumstances. If you contend that extraordinary circumstances apply, please provide full evidence and explain what reasonable measures were taken to avoid the disruption.
Please pay the compensation in money by bank transfer, as required by Article 7(3). I do not accept travel vouchers in place of cash.
I look forward to your response within 14 days. If this claim is rejected or not resolved within 8 weeks, I will refer it to your approved Alternative Dispute Resolution body or the relevant enforcement authority, and reserve the right to issue proceedings without further notice.
Yours faithfully,
[Your full name]
Prepared using the free claim letter template at flightcompensationcalculator.co.uk.How to claim from TUI
Package holidaymakers claim flight compensation separately from any package holiday complaint.
Where to claim
What you'll need
- Booking reference (holiday or flight-only)
- Flight number (BY / TOM)
- Lead passenger details
- Names of all travelling passengers
Typical response time
ADR escalation
Portal names, response times and ADR memberships change — check TUI's website for the latest details.
TUI compensation FAQs
Does a TUI package holiday change my rights?
No. UK261/EU261 compensation applies to the flight in addition to Package Travel Regulations rights.
Are TUI holiday flights long haul?
Many are — e.g. Manchester to Cancún exceeds 3,500 km, worth up to £520 per person.
Where do I escalate a TUI claim?
To AviationADR once TUI has rejected the claim or 8 weeks have passed.